FAQ

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your questions

General

The CARO inspection is a comprehensive review of any year, make and model vehicle. There are two types of inspection available. Pre-sale auto inspection which all begin with a thorough 75-point inspection to evaluate exterior, interior, frame and engine compartment condition to 150 points pre-sale auto inspection, we also offer Safety inspection for dealers and auctions. The professional CARO inspector concludes with an optional test drive where the inspector rides along with the owner of the vehicle and observes any issues related to the vehicle. Caro can also provide detailed history for the vehicle and up to 40 photos.

In the CARO 150 Point Pre-Sale Inspection package – the industry’s top of the line inspection services – scientific engine and transmission analysis is conducted to inform you about the condition of these mechanical parts.

Vehicle inspection is conducted at residential, business and industrial locations throughout the United States. We need a valid street address and access to the vehicle if it is on private property. You can also drive to one of Caro certified partners (mechanic shop) located in your area and inspect your vehicle. 

We hope you can be there, but your attendance is not required.

On a case by case basis, we’ll do our best to accommodate special requests. However as of right now we have pre build auto inspection packages that you can order online. 

We understand that you’re anxious to learn about our professional thoughts and observations of the vehicle and we’ll do our very best to expedite the condition report process. That’s why a detailed condition report will be emailed to you within 24 hours. 

Your inspection report can be accessed online once you login into your account at caroautomotive.com with the username and password created at the time of the order. We will also email you the inspection report within 24 hours automatically after your vehicle have been inspected.

We are on-demand auto inspection service. Think about us as a Uber of auto inspection. We do inspections 7 days a week, morning, noon and evening!

 

Our inspectors will need to see the car’s registration and your ID. Once those formalities are out of the way, feel free to retire back to Netflix or whatever other important business you have to tend to.

CARO is not a Department of Motor Vehicles (DMV) inspection. CARO does not conduct state DMV inspections. Consult with your local DMV department for more details should you need this type of a vehicle inspection.

While it is always preferable to conduct a test drive, the vehicle owner may not allow it due to weather conditions, insurance concerns or other reasons. If the inspector is not allowed to ride along with the owner of the vehicle during the test drive, the inspector will notate that the test drive did not occur. CARO inspectors are highly trained and are able to complete a comprehensive inspections without driving the vehicle.

Inspections

Yes. 

No, we do not connect any equipment to the car. CARO inspectors rely upon their vast experience to reach accurate conclusions on the static and dynamic condition of inspected vehicles.

No, the inspectors do not carry paint meters during inspections. Our inspectors are trained to look for evidence of previous repairs including overspray. Paint meters are not always as accurate as a trained eye.

No, CARO inspector’s training and experience makes it possible for him/her to identify many potential areas of concern by examining a vehicle’s undercarriage without utilizing a lift. We also do not put the car on a jack, for safety reasons.

Inspector

All our inspectors have formal technical training from accredited institutions and have years of experience on the field. CARO on-demand vehicle inspectors come to us from a variety of backgrounds including insurance adjusters, used car auction evaluators, body shop estimators and other automotive technology jobs. 

Yes, if a customer would like to speak with the Caro inspector who conducted the inspection, we’ll note that in your order. The Caro inspector will contact the customer from the inspection location and answer general questions about the vehicle.

No, all of the CARO field employees are highly qualified automobile inspectors trained to evaluate a vehicle’s true condition.  They are specialists who uncover hidden evidence of body and mechanical repairs, evaluate performance and provide a reliable estimate of a vehicle’s overall condition. An ASE certified mechanic is highly qualified to conduct automotive repairs, but ASE certification does not in itself convey auto inspection expertise.

Cancellation Policy

You may cancel an inspection for a scheduled appointment  by  emailing customer service caro@caroautomotive.com or online at least 24 hours prior to the scheduled inspection appointment. However, a non-refundable $19 administration fee will be assessed.

Get a full refund of inspection fees (everything but the $19 administration (service) fee ) if you cancel at least 24 hours before.

The customer will be refunded full payment less the $19 administration fee.